Struggling with file lockdown

Hey there,

We're looking to start using our Elvanto account to store files that need to be accessed by certain groups of people (our parish council for example). Have read the help file on files and folders, and not having any issues in getting folders going or uploading the files.

Struggling to successfully lockdown the folders to the required groups of people.

The access permissions are set to allow people to view files, but when a folder is locked down by choosing a 'group' who should be able to view it, it seems to make that file inaccessible to everyone (including people who are within that group).

Any suggestions?

Thanks Chris,

Yes there seems it be a bug in the system when it comes to locking down folders to groups. Leave it with us and we'll look into it for you.

I'll be in touch


Thanks Ben - glad to know I'm not missing something obvious :)

Hi Chris,

Apologies for the delay on this one. We found the issue was relating to folders that were only locked down by Groups. We have now addressed the issue and after a test with one of your users in the 'Parish Council', the file now seems to be showing.

Let me know if you have any further issues


Cheers Ben - looks to be working perfectly now. Appreciate the fix :)

Login or Signup to post a comment