When labels are being printed for the child checkin,
The computer continues to print separate labels for the parents when
we have selected the "Yes, only print 1 label for multiple check-ins" under the Checkin Settings.
Happy to help!
Any chance you're clicking each child individually from within the check in page that lists the family instead of the 'Print All Labels' button? If you tick them individually, the system will count them as individual check ins.
Let me know and we can go from there,