Importing service attendance into already created service


I'm trying to import service attendance into services that have already happened and have already been created in Elvanto. Whenever I import, Elvanto seems to create a new service rather than importing into the service already create. The new service it creates has exactly the same date and time stamp so I don't think it is a problem with my date & time column. 

Is this possible? Am I doing something wrong?


Hi Hannah,

Thanks for the email.

It should be possible to import into already existing services. 

If you can send me a screenshot of the settings you're choosing when importing and a copy of the file to your support address, I'll have a look at what's going on.

Happy to help,


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