I'm trying to import service attendance into services that have already happened and have already been created in Elvanto. Whenever I import, Elvanto seems to create a new service rather than importing into the service already create. The new service it creates has exactly the same date and time stamp so I don't think it is a problem with my date & time column.
Is this possible? Am I doing something wrong?
Thanks for the email.
It should be possible to import into already existing services.
If you can send me a screenshot of the settings you're choosing when importing and a copy of the file to your support address, I'll have a look at what's going on.
Happy to help,